Systems Support Technician

Our client a resource management solutions firm in Alberton, seeks meticulous, well spoken and motivated individuals to join their team to assist their clients in support of time and attendance systems as well as to drive sales on behalf of the company.

Minimum requirements:

  • Must have a keen sense and experience in Time and Attendance
  • CompTIA A+ and N+ (certified!)
  • Have worked in Time and Attendance Support with same responsibilities for at 3 years that are recent
  • Must have a valid drivers licence
  • Must reside close to the Alberton region
  • Must be confident in Service Selling Skills with some track record
  • Must be able to configure a Bill of Materials for installations
  • Must be well conversed in writing proper English and the completion of administrative documentation.
  • Must have a good knowledge of Microsoft Operating systems
  • Make recommendations or suggestions how to improve client liaison and staff communications
  • Must have a good knowledge of the various wage determinations and their requirements
  • To manage own time management extremely well
  • Must know to work with tools and power tools
  • Respond to Service Calls provided.
  • Telephone Support
  • Prepare Equipment with configuration of system detail for installation
  • Paper Flow and administrative procedures must be followed correctly
  • Record all detail on Service Reports
  • Report back on all service calls completed and uncompleted
  • Canvas new prospects to advance the sale of our products to existing clients
  • Report back on actions and solutions and results to Colleagues and Systems Manager to update the Service Controller
  • Attend Support Meetings
  • Attend any scheduled Product Training Sessions
  • Report back on actions and customers impressions or remarks to the Systems Support Manager and Service Controller

Please take note that we will look at those willing to be trained as long as they have A+ and N+ however then the salary will be less than R10,000 p/m

Please do not apply and expect R15000 per month if you do not have Time and Attendance experience

Please take note out Apply button on our website is offline – To apply please forward our CV to us on info@stafflane.co.za with the name of the position in the subject line. Please take note we only accept Word/PDF Formats, no Google Docs or Excel CVs accepted.

Comments (4)

  1. Nhlanhla

    I am a conscientious person who works hard and pays attention to detail. I’m flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I’m keen to work for a company with a great reputation and high profile

    I am able to take on the responsibility of this position immediately, and have the enthusiasm and determination to ensure that I make a success of it.

    Thank you for taking the time to consider this application and I look forward to hearing from you in the near future.

    Reply
    1. Natashia Theron (Post author)

      Good day

      Please send your CV to info@stafflane.co.za for us to consider you.

      Reply
  2. July Mohapi

    I am someone who not only thrives on the front line, but also has excellent troubleshooting, information gathering and problem solving skills. I possess excellent Customer Service skills along with the ability to respond to requests for technical assistance in person, via the phone or electronically.
    Provide technical and network support; responds to the needs and questions of users concerning their access of resources on the network, troubleshoots pc’s, applications, and network connectivity issues nic, switches, and hubs; hardware assembly maintenance resolve problems software installation maintenance windows, office outlook mail and antivirus; network hardware installation maintenance and cables using network tools
    I am more than able to be the first point of contact for all of your user inquiries and problems. In addition to all the above, I have vast amount of patience, superb listening skills and a professional telephone manner that allows me to communicate clearly, concisely and precisely. I can comfortably work as part of a team, multi-tasking, prioritizing and coordinating several activities at once. My key strength is being able to take control of a situation and resolve it with the minimal amount of disruption to normal business operations.

    Reply
    1. Natashia Theron (Post author)

      Good day July

      Please take note this is not a pure support position. This position is a technical position that requires someone to only provide telephonic support when required. The core of this position is to travel to clients to install the equipment. This experience is experience you do not have.

      Reply

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